CX SolutionsBusiness Operational Support

We are in the business of offering industry-specific Business operational support services for our clients with a focus on our different growth verticals.

Remotely from Africa

Slick Solutions – Business operational support services and Customer interaction services.

Supply Chain Solutions

• Orders/ Bookings Placement Support and
  Guidance Confirmations management
• Order/ Bookings
• Pick up and Drop off Management
• Tracking and Logistics Management (3PL)
• Returns management

Finance Solutions

The languages only differ in their grammar, their pronu nciation and their most common words. sometimes by accident, sometimes on purpose. European languages are members of the same family european languages are members of the same family.

• Revenue Boosting Services i.e Telemarketing
• Debt Collection Services/ Payment follow ups
• Overpayment Management
• Refunds Management

If several languages coalesce.  over the years, sometimes by accident, sometimes on purpose. Over the years, sometimes by accident, on purpose uropean languages the same family

Human Capital Solutions

• Multi-language support
• Client relationship management
• Policy enforcement
• Project management and supervision

2000
+
Seat Capacity

6000
+
Employees

4
Languages

73
%
18-35 Year Old Employees

62
%
Female Employees

500
Million Minutes of Annual production
Grow your business

Elevate your
Business Processes
with the experts.

OUTSOURCE WITH SLICK AFRICA

CX SolutionsCustomer Interaction Services

We provide industry-leading end-to-end CX solutions, based on human expertise augmented with advanced proprietary technology tools, automation – like RPA, bots, and data insights for more optimal results to our clients.

Remotely from Africa

Slick Solutions – Business operational support services and Customer interaction services.

We assist clients in growing their business by applying a customer focused approach to engagement. With a focus on the human experience, we create the interactions that directly impact how your customers feel and perceive your brand. At Slick-Kenya, our first language is effective communication skills, empathetic interactions and informed agents directly who impact your bottom line and create new revenue opportunities across your products and services.

Contact Centre Solutions:

CX is a key differentiator for your business so you must ensure that your customers’ experience gives you a competitive edge. Or it is a major revenue driver, and you need to ensure that you treat every conversation as a commercial opportunity for your brand. Alternatively, it’s a necessity for you, with large volumes of transactional enquiries, so you are focused on being as efficient as possible.

We believe that (the right) technology has the power to help you manage complexity and simplify the lives of your customers, while keeping costs down . But it is still people that will make the difference: understanding your business and your goals, caring for your brand and your customers, and working out the right solution for you.

• Information and Complaint Management.
• Back Office Services
• Revenue Boosting Activities Management
• Technical Support Services i.e platform
  management
• Omnichannel management i.e email, chats, calls, etc
• Customer Satisfaction Research
• Perfomance management

2000
+
Seat Capacity

6000
+
Employees

4
Languages

73
%
18-35 Year Old Employees

62
%
Female Employees

500
Million Minutes of Annual production
Grow your business

Elevate your
Customer Experience
with the experts.

OUTSOURCE WITH SLICK AFRICA